Terms & Conditions

Last Updated: December 3, 2025
Welcome to Country Catering Company. By placing an online order, booking catering services, or interacting with our website, you agree to the following Terms & Conditions. Please read this information carefully before completing your purchase.


1. About Us
Country Catering Company provides catering services, a deli, a meat market, and online food ordering for pickup at our Santa Barbara location.
For questions or assistance, you may contact us at:
[email protected]
(805) 964-3811
Catering Office Hours:
Tues–Fri: 10am–4pm
Sat–Sun: Catering events
Mon: Closed
Market & Deli hours are listed on our website and may change seasonally.


2. Online Ordering & Payments

• Online orders and catering deposits are processed securely. 
• Prices are listed in U.S. Dollars.
• Orders are not confirmed until payment is successfully completed.
• We reserve the right to cancel or refuse any order due to availability, pricing errors, or suspected fraudulent activity.

3. Order Pickup

• All online orders are pickup only at the designated location.
• Customers are responsible for arriving at the scheduled pickup time.
• If food is not picked up promptly, we cannot guarantee freshness or temperature safety.
• No refunds are provided for orders not picked up within the same business day.

4. Catering Orders
Catering services may require a deposit to hold the date. Deposits may be non-refundable depending on event size, menu preparation, and staffing commitments.
Guest counts:Final guest counts must be submitted by the deadline provided on your event invoice or agreement.
Changes to catering menus or headcount may affect the final pricing.

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5. Cancellations & Refunds
Online Pickup Orders (Deli/Market)

• Orders canceled 24 hours or more before pickup may be eligible for a refund.
• Orders canceled less than 24 hours before pickup may not be refunded due to food preparation and scheduling.

Catering Events

• Deposits may be non-refundable.
• Cancellations made within 7 days of an event may be subject to additional charges for food already purchased or prepared and staffing already scheduled.

If you believe you were charged in error, please contact us immediately at:
[email protected]


6. Allergens & Dietary Information
Our kitchen may process dairy, nuts, eggs, soy, wheat, seafood, and other potential allergens.
We cannot guarantee that any item is completely allergen-free.
Customers with allergies should notify us before ordering.


7. Changes to Orders
We will make every effort to accommodate modifications when possible.
However, once preparation has begun, changes may not be available.


8. Accuracy of Website Information
Menu items, pricing, and operating hours may change at any time without notice.
We do not guarantee that all items shown online are available at all times.


9. Limitation of Liability
Country Catering Company is not responsible for:

• Delays caused by customer pickup issues
• Spoilage resulting from late pickup
• Allergic reactions
• Indirect, incidental, or consequential damages related to our services

Our maximum liability will not exceed the purchase price of the order in question.


10. Privacy & Security
Online payments are processed through a secure third-party payment processor.
We do not store full credit card numbers and we do not sell or share customer payment information.
If needed, we can also provide a standalone Privacy Policy page.


11. Contact Information
For questions about your order or these Terms, please contact:
Country Catering Company
[email protected]
(805) 964-3811